Questions to Ask Treatment Centers
Don't know what to ask? Here are the essential questions that reveal whether a treatment center is right for your loved one.
Choosing a treatment center is one of the most important decisions you'll make. The right questions can reveal whether a facility is legitimate, well-suited to your needs, and committed to quality care. Use this guide when evaluating options.
Clinical & Treatment Questions
"What is your treatment philosophy and approach?"
Look for evidence-based practices: CBT, DBT, motivational interviewing, 12-step facilitation, or other proven methods.
"What is your staff-to-client ratio?"
Lower ratios mean more individualized attention. Ask specifically about therapists, not just total staff.
"What are the credentials of your clinical staff?"
Look for licensed therapists (LCSW, LPC, PhD), certified addiction counselors, and medical staff credentials.
"How do you handle co-occurring mental health disorders?"
Dual diagnosis treatment should be integrated, not separate. Ask about psychiatric services and medication management.
"How is the treatment plan individualized?"
Beware of one-size-fits-all programs. Good facilities assess each person and create customized plans.
Practical & Logistical Questions
"What is the typical length of stay?"
Be wary of programs pushing specific lengths without assessing needs. Flexibility based on progress is ideal.
"What insurance do you accept? What are out-of-pocket costs?"
Get specifics in writing. Ask about what's included and what costs extra.
"What is your discharge and aftercare planning process?"
Treatment is just the beginning. Strong programs have robust transition and continuing care plans.
"What is your policy on family involvement?"
Family therapy, education, and regular communication should be part of the program.
Quality & Accountability Questions
"Are you accredited? By whom?"
Look for Joint Commission or CARF accreditation. State licensure is minimum; accreditation shows higher standards.
"What are your outcome metrics? Can you share success data?"
Be skeptical of vague claims. Good programs track and share completion rates, follow-up data, and outcomes.
"How do you handle it if the client isn't progressing?"
Look for flexibility in approach, willingness to adjust treatment, and honest communication with families.
"Can I speak with former clients or families?" (with appropriate consent)
Confident programs can often connect you with alumni willing to share their experience.
Red Flags to Watch For
Pressure to enroll immediately without proper assessment
Guarantees of success or "cures"
Vague answers about credentials or treatment methods
Discouraging family involvement or questions
No clear aftercare or discharge planning
Offering referral fees or incentives to bring clients
Pro Tip
Don't just take their word for it. Verify accreditation online. Read reviews from multiple sources. If possible, visit the facility. And consider working with an independent advisor who knows the industry and can help you cut through marketing to find genuinely appropriate options.
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